Refund & Rescheduling Policy

1. Cancellation by the Client

If you wish to cancel your booked session, you must notify us by email at info@inmedica.co.uk.

More than 48 hours before the session: A full refund will be issued to your original payment method within 5–10 business days.

Within 48 hours of the session: The session fee is non-refundable. No refund will be issued.

2. Rescheduling by the Client

You may request to reschedule your session by contacting us at info@inmedica.co.uk.

More than 48 hours before the session: Rescheduling is permitted at no additional charge, subject to availability.

Within 48 hours of the session: Rescheduling is not guaranteed. In most cases, the session fee will be forfeited. Exceptions may be made at INMEDICA's sole discretion in exceptional circumstances (e.g., documented medical emergency).

3. Cancellation by INMEDICA

In the unlikely event that INMEDICA must cancel your session (e.g., coach unavailability), you will be offered either:

• A full refund; or
• An alternative session date at no additional cost.

INMEDICA will notify you as soon as possible in the event of cancellation.

4. Technical Issues

If a session cannot proceed due to technical difficulties on INMEDICA's side, you will be offered a full reschedule or refund. If technical difficulties are on the client's side and the session cannot proceed, no refund will be issued, but INMEDICA may at its discretion offer a partial reschedule.

5. How to Request a Refund or Reschedule

Contact us at info@inmedica.co.uk with your booking reference, name, and reason for the request. We aim to respond within 24 hours.